Privacy Policy
Effective: August 16, 2026 · Updated: October 13, 2026 · LifeInASong (“we”, “us”) operates lifeinasong.com.
What we collect
The story details you submit to create your song (occasion, names, memories), your email address, order and payment status (payments are processed by Stripe — we never store card numbers), and standard analytics data (pages visited, device type) via cookies including the Meta Pixel and the TikTok Pixel. We also record session replays (clicks, scrolling and how pages are used) to improve the site; names, lyrics and anything you type are masked and never appear in a recording. If you choose to give us your WhatsApp number while your song is being made, it is optional and used only to send you that song’s link on WhatsApp and, in hashed form, to measure our advertising with Meta and TikTok; we delete it on request. To learn which ads lead to orders, we also keep a random visitor ID together with the ad or link that brought you (its campaign name, ad name and the page you landed on); no email address or IP address is stored in that record. If you place an order, the ad name is saved with it, and if you place another order with the same email address within 7 days, the ad name of your earlier order is copied onto the new one.
How we use it
To generate and deliver your personalized song, send you order emails, provide support, and measure our advertising. We do not sell your personal data.
Data deletion
To delete your data (including submitted stories and generated songs), email privacy@lifeinasong.com from the address used at checkout with the subject “Delete my data”. We will confirm deletion within 30 days. Instructions for Facebook and Instagram comments and messages: lifeinasong.com/data-deletion.
Third parties
Stripe (payments), music-generation API providers (receive only the song brief, never your email), Meta (advertising measurement, and Facebook and Instagram, which carry the comments and messages you exchange with us), TikTok (advertising measurement), PostHog (session replays and product analytics), hosting providers.
Facebook and Instagram comments and messages
When you comment on one of our Facebook or Instagram posts or ads, or send us a message there, Meta sends us: the ID Meta assigns to your account for our page, your username or name, the text of your comment or message, which post or ad it was on, and when you sent it, along with related activity Meta reports to us, such as reactions or read receipts. We use it to reply to you in a private message with the song from that post and, when we offer one, a personal discount code, and to answer your questions about a song or an order. When we reply, we also keep the message we sent you, whether its links were opened, and whether the code was used for an order. We do not sell this data. Meta processes these comments and messages under its own privacy policy.
How long we keep it
We keep comment and message records, and the replies we sent, until you ask us to delete them (see Data deletion); they are not deleted automatically. A personal discount code sent in a message is valid for 24 hours after we send it; a code that was used stays linked to the order it paid for. The record described above (the visitor ID and the ad or link that brought you) is deleted automatically 90 days after it was first stored. A visitor ID kept on an order is removed within 90 days too; the ad name stays with the order. The same visitor ID, your browser type and, when the ad link carried one, the ad’s click ID are also attached to the page events in our analytics log; they are removed from each event 90 days after it was recorded, which leaves only anonymous counts.